Help & contact
Contact astralee
Support and privacy requests: astra6@proton.me. Include the app version, device/OS, steps and approximate time when relevant. The email button opens a draft for you to review and send; it does not attach your archive, logs or screenshots.
Passwords and backups
Your app password is separate from Apple, email and circle passwords. Support never requests passwords, private keys or seed phrases. If locked out, avoid repeated guesses or uninstalling. Paid recovery is not available in this beta. JSON exports exclude photos and passwords; keep separate backups.
Feedback and deletion
You can submit TestFlight feedback after checking screenshots for private information. Delete local items or reset the archive inside the app; manage exported copies and device backups separately. Online-account deletion is handled separately from local deletion and does not require a recovery payment to request.
Planned human recovery standard
The intended service target is a response within 24 hours and a decision within 1–3 working days after complete evidence. A live recovery team is not yet operating; this is not a presently available paid service. High-risk recovery has a 48-hour dispute window after review, followed by identity re-verification and a matching tier before payment and reset. A wrong tier remains frozen until human review; elapsed time alone never clears it. Simulated time affects fictional experience accounts only.